George Wright, CEO
Security guard companies no longer need to rely on pen and paper to manage daily operations. From scheduling to communicating to reporting, new technologies are shaping how security guards record guard tours, incident reports, and safety reports.
Modern software has eliminated the scheduling and communication challenges facing security guards today, which in turn has enabled managers to streamline operations and avoid costly mistakes. With the touch of a button, mobile applications allow guards to be more efficient with their reporting and has given operators peace of mind on guard tracking, time management, and client satisfaction.
Today, the market is inundated with various guard management solutions and applications that promise improved security guard accountability and positive outcomes for clients. Trackforce Valiant’s security workforce management solution stands out among the pack. With its security guard mobile application, m-Post, security operators can experience true front-line vigilance with back-office intelligence in a single, end-to-end solution. m-Post increases productivity and accountability with on-site and mobile security officers. “Our software elevates a business’ security operations and workforce to the next level, allowing them to provide superior security services while optimizing cost,” says George Wright, CEO of Trackforce Valiant.
The start of 2020’s global pandemic made clear the important role security officers play at the frontline. For this reason, security officers must always be within reach of communication to ensure rapid emergency responses. Proper technology allows for security officers to maintain task efficiencies and guard tours while upholding their duties to protect people and assets. Trackforce Valiant’s Mobile Guarding Solution ensures officer accountability, improves operational efficiency, and enables better communication between guards, supervisors, and corporate security teams. Talking about the benefit the Trackforce Valiant application brings to the security industry at large, Wright, informs, “Everything they need is available right on their mobile device, so it’s easy to be productive and proactive. From a guarding perspective, officers are able to manage incident and activity reports, automatically track time and attendance, and streamline visitor check in and check out.”
Managers can also monitor guard tours in real-time and instantly know the status of each tour—when it is in progress, when it is complete, and if any checkpoints have been missed. m-Post’s GPS-enabled lone worker protection allows security officers on patrol to trigger an alert from their mobile devices and immediately notify their supervisor if they are in distress or if their safety is compromised. To create better accountability, visibility and control, Trackforce Valiant provides supervisors and security officers with the use of comprehensive tour and checkpoint reporting. Reports can be enhanced with geolocation data and attached rich media. Supervisors can analyze and visualize tour data across all sites via the dashboard to improve officer productivity and to identify weaknesses before they become issues.
Our software elevates a business’ security operations and workforce to the next level, allowing them to provide superior security services while optimizing cost
Security companies can share these important metrics with their clients in real-time with a client dashboard. “Through our application’s Command Center, supervisors can gain real-time view of their security team location via the Command Center map. This allows supervisors and clients alike to see their operations across multiple sites,” adds Wright. Furthermore, businesses can fully customize their real-time dashboards with actionable insights into their operation’s KPIs and analytics. Furthermore, the Command Center enables supervisors to distribute instructions to their teams and to send updates or changes in real-time. This ensures that all procedures are correctly followed. In addition to the mobile solution, Trackforce Valiant also delivers a web-based version of its security workforce management software, called Post, which enables companies to stay on top of tasks and ensures that people and assets are always protected.
Additionally, security officers are able to conduct guard tours while giving security operations real-time insight with a comprehensive tour management solution. Designed to provide a true end-to-end tour management experience, the app guides officers through a step-by-step process of their assigned tasks and checkpoints.
Trackforce Valiant is a global company offering the security workforce management solution support for over 27 languages. “Whether an organization has five or 500 or 50,000 guards, it doesn’t matter. We can help them as well as their clients be productive and safe,” asserts Wright. In an instance, the organization successfully partnered with a leading security guarding company and has helped in their need for an international security workforce management solution that allowed them to manage operations across various geographies. “They were seeking a full workforce management solution that could not only handle their back-office scheduling, payroll, and billing but could also support the life cycles of their employee,” explains Wright. The company required the ability to have a command center capable of having their supervisors manage security guards across all global offices. Trackforce Valiant’s workforce management solution ticked all of their boxes. “We helped them automate the whole process, which consequently increased their efficiency, productivity, and profitability,” states Wright.
With principal offices in San Diego, New York and Paris, Trackforce Valiant is recognized as the world’s largest security workforce management platform delivering the only all-in-one comprehensive operations management solution available to the industry. To date, over 30,000 organizations worldwide, including 400,000 users and almost 3500 customers, have optimized their security officer operations with Trackforce Valiant’s solutions.
For the road ahead, the company will continue to enhance its feature set for use in a global arena. The company is looking to add artificial intelligence and auto-scheduling capabilities in the future as well as an add-on component for stronger emergency response. “We will continue to invest in our company’s growth to ensure that we have the best solution in the greater security workforce management space for all of our customers in commercial security, corporate security, and beyond,” concludes Wright.